Privacy Policy
1. Information We Collect
When you make a booking enquiry, reserve a stay, or subscribe to our communications, we collect your name, email address, phone number, ID proof details, and any additional information you share about your stay preferences (such as number of guests, dietary requirements, and event details). We also collect standard website usage data through cookies and analytics tools.
2. How We Use Your Information
Your information is used to respond to enquiries, process bookings and payments, verify guest identity (as required by our property policies), send updates about Shivoham Farms (only if opted in), and improve our services and guest experience. We never use your data for purposes unrelated to your stay or our communications.
3. Payment Information
Payment processing is handled through secure third-party payment gateways (such as Razorpay). We do not store your full credit/debit card details on our servers. All payment transactions are encrypted and processed in accordance with industry security standards.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data with: service providers who help us operate our website and manage bookings (under confidentiality agreements), payment processors for transaction handling, and law enforcement if required by law.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.
6. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Booking records are retained for a reasonable period as required by applicable tax and business regulations.
8. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also opt out of marketing communications at any time. We will respond to all requests within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps or social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the date at the bottom of this page.
11. Contact
For any privacy-related questions or requests, reach us at info@shivohamfarms.com or write to us at Shivoham Farms, Greenwind Farms, Near Tethar, Sohna, Haryana - 122102, India. Phone: +91 9971215888.